Principal Network Engineer

Yesterday

Apply Now

Receive Emails with Similar Jobs

Optiv

WebsiteLinkedInAll Job Openings

Security Program Strategy • Enterprise Risk and Compliance • Threat and Vulnerability Management • Security Architecture and Implementation • Security Education and Awareness

1001 - 5000

💰 Venture Round on 2017-01

Description

• Troubleshoot technical issues over the phone and via secure screen share. • Host troubleshooting conference calls bridging multiple individuals from vendors, clients, third parties, etc. • Facilitate customer communication over the phone and email. • Document actions in ticketing systems to effectively communicate information to both internal resources and external customers. • Respond in a timely manner (with published SLA) to incidents and support requests. • Perform basic and advanced troubleshooting to diagnose common network problems using fundamental TCP/IP network skills. • Maintain lab and assist engineering staff with lab systems configuration. • Update open ticket status for Engineers within the ticketing system. • Train engineers on new products and features from supported or managed platforms. • Organize “Tech Talks” as needed and on a regular cadence. • Maintain and manage platforms used by associate engineers. • Maintain and manage knowledgebase documentation regarding procedures and processes. • Provide guidance and coaching from a technical perspective. • Provide local management of their designated (vendor) POD. • Provide overwatch. • Assign tickets. • Post internal notes, suggestions, and recommendations to support engineers. • Assume responsibility for high-profile tickets (severity, situational, white-glove clients). • Trail-blaze new vendors. • Support MSS TAC Operational Leadership. • Evaluate premature client and sales escalation requests and provide feedback for the next steps. • Change Management: Host team Change Approval Board (CAB). • Develop and maintain change templates. • Coach and mentor engineers on internal change procedures. • Develop and maintain change processes and procedures with the assistance of leadership. • Assist with coordination and oversight of change tickets to ensure successful completion. • Assist in operations and support of the MSS infrastructure. • Perform technical screenings for interview candidates.

Requirements

• A minimum of Associates Degree (A.A.) or equivalent from two-year college or technical school in Information Technology, Information Security/Assurance, Network Administration, Engineering, or related area of study. • Related experience and/or training in a technology environment or equivalent combination of education and experience. • Experience with either Palo Alto Networks or Check Point is preferred, but not required. • One or more of the following certifications is highly sought: Palo Alto Networks – PCNSA, PCNSE, Check Point – CCSA, CCSE, F5 Networks – 301a/b (LTM), 302 (GTM) 303 (ASM), 304 (APM), Juniper Networks – JNCIS-ENT, JNCIS-SEC. • Seasoned knowledge and strong understanding TCP/IP networking. • Mid-level desktop/networking experience, application software experience, with exposure to Microsoft and UNIX/Linux based operating systems. • Previous IT help desk experience preferred. • Scripting experience preferred. Languages: Python, JavaScript, Bash, PowerShell • Strong soft skills. • A passion for information, network, and data security • A solid understanding of information security and networking • Availability to respond to issues and engineer needs 24/7 • Shift flexibility, including the ability to provide on-call support when needed. • Demonstrated experience and success in a customer-focused satisfaction environment. • Ability to work greater than 40 hours per week as needed. • Ability to travel up to 10% of the time. • Experience with mentoring individuals. • Ability to communicate effectively to both technical and non-technical audiences. • Ability to work independently with little or no supervision.

Benefits

• Work/life balance • Professional training resources • Creative problem-solving and the ability to tackle unique, complex projects • Volunteer Opportunities • “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities • The ability and technology necessary to productively work remotely/from home (where applicable)