Director of Support

March 26

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Orium

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Orium is a leader in composable commerce solutions, providing businesses with scalable and adaptable e-commerce systems. Orium assists companies in upgrading their B2B and B2C commerce platforms with innovative solutions that enhance customer engagement and integrate in-store and mobile technologies. As a member of the MACH Alliance, Orium partners with top headless technology vendors to deliver seamless and flexible commerce experiences that grow with their clients' needs. Their offerings include solution consultation, roadmapping, customer engagement, and omnichannel commerce strategies. Orium's expertise in composable commerce allows businesses to modernize and unify their commerce platforms, ensuring they stay competitive in a rapidly changing digital landscape.

Orium is among the top four European e-logitics providers for web sellers.

51 - 200 employees

Founded 2002

🛍️ eCommerce

🤝 B2B

👥 B2C

📋 Description

• Orium is seeking a dynamic and experienced Director of Support to lead our support services. • This role is responsible for overseeing support operations, ensuring service excellence, and driving continuous improvement in support processes across dedicated teams. • Working under strict SLAs, and providing after-business-hours support for our OMS, POS, and ecommerce clients. • The ideal candidate will be a strong leader, and have a deep understanding of service delivery models in a technology-driven environment.

🎯 Requirements

• 8+ years of experience in support services, service delivery, or IT operations, with at least 3 years in a leadership role. • Proven experience managing teams in an agile environment (Scrum/Kanban). • Strong background in managing SLAs, ticketing systems, and customer service frameworks. • Experience in eCommerce, OMS, or POS-related support is a plus. • Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, Business, or a related field is preferred. • Excellent leadership, communication, and problem-solving skills. • Ability to manage multiple priorities and drive initiatives to completion. • Strong analytical mindset with a focus on data-driven decision-making. • Proficiency with support and service management tools (e.g., Jira, Zendesk, ServiceNow). • Fluent in both Spanish and English (written and verbal)

🏖️ Benefits

• Home office - You will work from home. 🌎 • You will have fun and have good times together with extraordinary colleagues. • You will work towards goals and objectives. • You set the development and professional growth, we support you. • You decide where you want your career to go and we grow together. • Benefits of law. • Benefits ABOVE the law. • Cool work environment, with happy people. 😊