Service Desk Analyst I
2 days ago
Description
• Service Desk Analyst I is responsible for first-call ticket resolution and high quality customer service. • Communicates with members to ensure consistent communication. • Generates member tickets based on service requests and resolves issues related to computer systems and software. • Maintain positive working relationships with members and service desk. • Ensures leadership is aware of member escalations and dissatisfaction.
Requirements
• Must have an Associate’s degree or 2 years of experience in Computer Science or IT experience. • 2+ years’ experience troubleshooting hardware and software problems. • 1+ year experience in helpdesk/call centers. • Must be NextGen Certified (NCP) or receive certification within 6 months of hire.
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