Service Desk Analyst I
October 4
Description
• Responsible for first-call ticket resolution and high-quality customer service. • Communicates with members per OSIS standards to ensure consistent communication. • Troubleshoots and resolves member issues related to computer systems and hardware. • Maintains accurate ticket status and documentation. • Escalates member issues to appropriate departments as needed.
Requirements
• Associate’s degree or 2 years of experience in Computer Science or IT experience. • 2+ years’ experience troubleshooting hardware and software problems. • 1+ year experience in helpdesk/call centers.
Benefits
• Equal opportunity employer • Inclusive workplace • Diversity celebration
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