Senior Manager - Service Engineer

March 25

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Logo of Otis Elevator Co.

Otis Elevator Co.

Otis Elevator Co. is a leading global provider of elevator and escalator manufacturing, installation, and service. With over 2. 3 million units maintained worldwide, Otis facilitates the daily movement of billions, making it one of the most recognizable names in urban mobility. The company offers a wide range of products from low-rise to high-rise elevators, alongside modernization and safety upgrades. Otis is known for its commitment to technological innovation, safety, and sustainability, with its products being integral to many iconic buildings and busy transport hubs worldwide.

Elevators β€’ Escalators β€’ Moving Walkways β€’ Service β€’ Modernization

10,000+ employees

Founded 1853

πŸš— Transport

🏒 Enterprise

πŸ“‹ Description

β€’ Support the Billable Repair business as Service Quality Engineer β€’ Identify and resolve issues that drive productivity and quality within billable repair β€’ Develop and deliver training material (online and in-person) β€’ Analyze performance metrics to drive improved efficiency β€’ Focus on safe working practices and process enhancements β€’ Work alongside other SQE teams on various projects and objectives

🎯 Requirements

β€’ BA or BS degree and a minimum of 5 years of related experience or equivalent relevant experience β€’ Strong champion of Otis Absolutes of Safety, Ethics and Quality β€’ Elevator mechanic supervisory experience β€’ Otis field supervisory experience strongly preferred β€’ Working knowledge of Otis IT systems, apps, and field business processes β€’ Ability to provide training to individuals and groups of up to 30 people β€’ Working knowledge of Microsoft Excel, PowerPoint, SmartSheets, QlikSense, and SalesForce

πŸ–οΈ Benefits

β€’ Employee Scholar Program sponsors degrees or certification programs β€’ Training and resources for leadership and capabilities development

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