Senior Manager - Service Engineer

March 7

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Logo of Otis Elevator Co.

Otis Elevator Co.

Otis Elevator Co. is a leading global provider of elevator and escalator manufacturing, installation, and service. With over 2. 3 million units maintained worldwide, Otis facilitates the daily movement of billions, making it one of the most recognizable names in urban mobility. The company offers a wide range of products from low-rise to high-rise elevators, alongside modernization and safety upgrades. Otis is known for its commitment to technological innovation, safety, and sustainability, with its products being integral to many iconic buildings and busy transport hubs worldwide.

Elevators • Escalators • Moving Walkways • Service • Modernization

10,000+ employees

Founded 1853

🚗 Transport

🏢 Enterprise

📋 Description

•Otis is seeking a Sr. Manager, Service Engineer to support our Amazon Account. •Work with the Amazon accounts organization and local branch offices to identify and resolve issues that drive productivity and quality within Amazon Account. •Recommend, implement and update changes in maintenance service documentation, methods, process design and delivery, monitor field performance for contract compliance and address deficiencies within region and branches. •Assist and oversee escalations from Amazon Account customers by prioritizing, resolving and responding appropriately to these escalations. •Conduct field education training ensuring that we meet contract requirements for each Amazon Account.

🎯 Requirements

•BA or BS degree and 4 years of relevant experience or 7 plus years of elevator or material lift experience. •Strong champion of Otis Absolutes of Safety, Ethics and Quality. •Elevator mechanic supervisory experience. •Otis field supervisory experience strongly preferred. •Ability to analyze and use data to recommend and develop action plans to drive quality and efficiency improvements. •Strong customer focus and problem resolution skills. •A working knowledge of Otis IT systems, apps, and field business processes. •Ability to provide training to individuals as well as groups of up to 30 people.

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