Customer Service Representative - Order Management

19 hours ago

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cauliflower • plant-based • natural products • snacks • vegan ingredients

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Description

• At Our Home, we believe that exceptional customer service is the backbone of our success! • We are excited to welcome a passionate Customer Service Representative for Order Management. • If you thrive in a fast-paced environment, we want to hear from you! • In this role, you'll be the friendly voice of our company, guiding our customers through the sales order management lifecycle. • Your ability to communicate clearly and effectively will play a crucial role in ensuring that our customers' needs are met and exceeded! • Key Responsibilities: • Answer inbound calls and emails from customers and sales representatives, providing information about estimated time of arrival (ETA), order tracking, and addressing any inquiries. • Process orders efficiently, including new orders, cancellations, or modifications, while ensuring excellent record-keeping. • Manage back orders by coordinating with the operations team to find suitable resolutions for out-of-stock items. • Investigate shipment issues, including short shipments and damages, and work towards swift resolutions. • Keep our customers informed about order status and ensure their experience is as seamless as possible. • Collaborate with various teams to maintain and elevate our customer service standards.

Requirements

• 5+ years of experience in a customer service role, ideally within the CPG industry. • Excellent communication and interpersonal skills, with a friendly and engaging demeanor. • Familiarity with ERP systems for order management; experience with Netsuite is a plus! • Strong problem-solving skills and the ability to make decisions based on data analysis. • A knack for thriving in reactive, fast-paced environments. • Willingness to travel up to 5% as needed.

Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Paid Time Off (Vacation, Sick & Public Holidays)