Customer Support Representative

20 hours ago

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BodySpec

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Body Fat Testing • Body Composition Assessments • Athlete Testing • Fitness Testing • Biometric Data

11 - 50

Description

• Assist clients via phone, SMS, chat, and email. • Provide account adjustments, appointment scheduling, and system navigation assistance. • Handle daily customer service requests originating from customers and teammates. • Answer basic client questions about nutrition, health, fitness, and DEXA technology. • Assist event and support teams with outbound customer communications regarding service logistics and internal triaging of issues.

Requirements

• Previous, extensive Customer Service experience required. • Passion for health/ wellness is a must! • Familiarity in HubSpot, Salesforce or similar platform. • Strong knowledge around CX KPIs and processes.

Benefits

• Sick leave • Paid time off • Health, dental, and vision insurance • 401k • Company-wide peer bonus program, where cash bonuses are distributed in recognition of excellent team support • Employee assistance program • Regular virtual social events