Customer Service Specialist

2 days ago

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VetsEZ

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Heathcare IT • Health Data Interoperability • Service Oriented Architecture • Artificial Intelligence • Data Analytics

201 - 500

Description

• Provide top-tier customer service desk support for the Department of Veterans Affairs • Manage and enhance ticket generation systems to track, prioritize, and resolve customer issues efficiently • Utilize Jira for customer ticket administration • Gather customer requirements to enhance user experience and optimize platform capabilities • Develop and maintain business process documentation and standard operating procedures • Engage with customers and stakeholders to support presentations and application roadshows • Manage and enhance SharePoint for improved knowledge management and user communications • Maintain task management and workflow processes for customer service operations • Take on additional tasks and responsibilities as needed to support team objectives

Requirements

• Bachelor’s degree in a related field • 6-12 years of experience providing customer service solutions • Proficient in Jira for ticket administration • Experience with SharePoint for managing knowledge and user communications • Extensive knowledge of the Microsoft Office suite • Ability to organize tasks, manage simultaneous assignments, and adapt to changing situations • Experience with storyboarding and presentation development • Strong organizational and management skills • Excellent executive communication and writing abilities • Familiarity with VA systems and processes is a plus

Benefits

• Medical/Dental/Vision • 401k with Employer Match • PTO + Federal Holidays • Corporate Laptop • Training opportunities