Customer Support Specialist
Yesterday
Description
• Provide support to our customer base as a product expert • Guide marketplace owners through best practices • Listen to customer feedback and identify ways to improve their experience
Requirements
• Experience working within a SaaS company • Prior technical support experience • Excellent communication skills – both written and verbal • Tech-savvy, adaptable, and comfortable with frequent functionality updates • Superior customer service skills – owns the ability to be responsive, compassionate, resourceful, and solution-oriented (all while maintaining a sense of humor!) • Master of critical thinking – Has the ability to provide innovative solutions or draw reasonable conclusions from provided information/context • Enjoys working directly with our customers, being their trusted advisor, and understanding the importance of customer happiness in staying ahead of our competition. • Major plus if you have knowledge of Freshdesk ticket system, working with an escalations team, and Slack.
Benefits
• Unlimited PTO with an encouraged 14-day minimum • 401K • Health Insurance premiums are covered 100% by SamCart for you +1 • Supportive Parental leave policies for all parents • Career growth and development are essential here at SamCart
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