Manager - Customer Support

3 days ago

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HighLevel

WebsiteLinkedInAll Job Openings

SaaS • Marketing • Advertising • CRM

201 - 500

💰 Series A on 2021-11

Description

• HighLevel is a cloud-based marketing platform empowering agencies and businesses. • Our Manager of Customer Support ensures customer satisfaction in a remote work setting. • Collaborate with teams to improve service and manage a customer-centric workforce.

Requirements

• Associate's/ Bachelor's degree or equivalent experience • 4+ Years in management • SaaS software experience • Several years running technical customer-facing teams. • Experience in managing a team of over 20+ • Project management skills • Leading a results driven team • People manager at heart, you love mentoring, leading and contributing to the professional development of those around you • Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role • The ability to build and maintain relationships internally with team and with customers • Excellent listening, presentation and communication skills at all levels • The ability to partner with customers and team members in developing their strategic direction • The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success • Strong customer facing communication skills • Demonstrated data driven approach to problem solving • Must be a go-getter and not afraid to ask questions • Must have basic computer and excel skills