Sales Operations Manager

March 15

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OuterFactor

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OuterFactor is a company specializing in protective solutions for mobile devices and tablets. They offer a wide range of custom cases, screen protectors, and accessories designed to meet the needs of various users. Their rapid prototyping capabilities allow for personalized products, including custom logo cases and unique color variations, ensuring that customers can find the right protection for their devices.

11 - 50 employees

Founded 2021

🔧 Hardware

🛒 Retail

🛍️ eCommerce

📋 Description

• The Sales Operations Manager will play a pivotal role in enhancing the efficiency and effectiveness of our sales team. • This position involves overseeing and optimizing the entire sales process—from lead generation to order fulfillment—ensuring alignment with company objectives and customer satisfaction. • The ideal candidate will have a deep understanding of the quote-to-cash (QTC) process, experience with two-tier distribution systems, and proficiency in managing comprehensive sales and marketing technology stacks.

🎯 Requirements

• Experience: 3-5 years in sales operations, preferably within a B2B environment utilizing a two-tier distribution model. • Technical Proficiency: Expertise in managing CRM platforms such as Zoho CRM, Salesforce, or HubSpot. Familiarity with sales intelligence tools (e.g., ZoomInfo, LinkedIn Sales Navigator). • Analytical Skills: Strong capability to analyze complex sales data, identify patterns, generate insights, and make data-driven decisions. • Project Management: Ability to plan, execute, and oversee projects, ensuring they are completed on time and within budget. This includes managing multiple projects and prioritizing tasks. • Channel Experience: Understanding of channel sales models and their interaction with direct sales teams. • Preferred: ERP Systems: Familiarity with Enterprise Resource Planning systems such as NetSuite. • Marketing Automation: Knowledge of marketing automation tools (e.g., Marketo, Pardot, or HubSpot Marketing Hub) and their integration with sales processes. • AI and Automation: Experience integrating AI-driven automation into sales operations to enhance efficiency.

🏖️ Benefits

• Comprehensive health, dental and vision • 401k with company match • 16 weeks fully paid maternity leave • Employee growth programs including in-depth training and performance-based opportunities • Bonus program • 4 weeks starting PTO • Two paid volunteer days • Charity match program