Client Service Executive

November 20

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OS-Cubed, Inc.

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.NET development • Microsoft Certified • technical support • dotNetNuke experts • SQL Server experts

2 - 10 employees

Description

• As the integral member of the service team, supports the service mission and delivering customer presentations that demonstrate professional diplomacy, articulated messaging and confidence that drives positive outcomes for our customers. • Negotiates and coordinates claim account services between the claim organization, the account and the agent/broker while executing loss cost containment initiatives through detailed analysis of claim results. • Resolves claim issues promptly via engagement with various internal service providers. • Negotiates and coordinates end to end account services between the claim organization, underwriting, the account and the agent/broker while executing loss cost containment initiatives through detailed analysis of performance results. • Resolves service issues promptly via engagement with various internal service providers. • Provides training to local agents and business partners on new claim products and services.

Requirements

• 10+ years of Property & Casualty insurance experience • Bachelor Degree or equivalent industry experience • Prior sales and leadership experience required • Must reside within assigned geographic region, as face to face interactions are required • Functional expertise in multiline claims with a minimum of 5 years of functional claim experience in one or more of these product lines: Workers’ Compensation, Property, Auto or General Liability (or equivalent experience servicing large or VIP agencies / brokers). • Excellent ability to present virtually and in person to senior leaders and internal & external audiences • Advanced knowledge of analytical claim data review with demonstrated ability to consult re: loss cost containment initiatives through detailed analysis of claim results • Solid leadership acumen with prior leadership experience preferred along with the ability to influence those in which there is no direct authority • Strong conflict management skills and ability to navigate ambiguous situations. • Superior customer service skills (patience, empathy, active listening, service recovery, high degree of attentiveness & follow through)