Salesforce Support Specialist

October 19

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Description

• The Salesforce Support Specialist plays a critical role in managing and supporting our Salesforce environment, ensuring optimal user experience and system performance. • This role involves responding to user inquiries, troubleshooting errors, assisting with system configuration, and acting as a liaison between users and the Salesforce development team. • The ideal candidate will possess strong technical skills, a deep understanding of Salesforce, and a commitment to enhancing user satisfaction and operational efficiency. • Key Responsibilities: • Monitor and resolve Salesforce and Zapier errors to ensure smooth operations. • Provide expert assistance to users, addressing inquiries and resolving issues. • Create and manage Salesforce list views, reports, and dashboards. • Ensure data accuracy during process updates and new feature rollouts (ETL). • Work with Salesforce support and third-party providers to resolve development issues. • Test new features and updates before deployment to ensure functionality. • Collect and analyze feedback to improve the Salesforce experience. • Assist with configuring custom objects, workflows, and reports. • Conduct training sessions and create user guides for Salesforce users. • Manage user access and permissions within Salesforce. • Support data migration, cleansing, and management tasks.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field. • 2+ years of experience supporting Salesforce, preferably in a technical or customer-facing role. • Familiarity with Salesforce CRM features, functionality, and application capabilities. • Experience with data management tools and practices, including data import/export, cleansing, and reporting. • Strong analytical skills for troubleshooting issues and proposing effective solutions. • Excellent communication skills for interacting with users at all levels, both technical and non-technical. • Ability to collaborate with cross-functional teams to implement system enhancements. • Proficient in creating documentation and delivering training for end-users. • Experience with integration tools like Zapier is a plus. • Ability to work independently and as part of a collaborative team.

Benefits

• HMO • Group Life Insurance Benefit • Virtual Credit Card • Paid Leaves • Government Benefits • Other exciting benefits to be discussed • 13th month salary • Overtime pay • Night Differential