Global Support L2 Engineer

December 6

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OutSystems

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Low-Code Development • AI • Generative AI • GenAI • Cloud-Native Development

1001 - 5000 employees

Founded 2001

🏢 Enterprise

⚡ Productivity

☁️ SaaS

Description

• Troubleshoot platform-related issues, with a focus on identifying and resolving system bottlenecks. • Provide solutions and alternative approaches, negotiating with customers about the best ways to overcome issues. • Use logging and troubleshooting tools to identify performance bottlenecks and perform root-cause analysis. • Bridge with internal teams to be a part of our product’s continuous improvement process. • Interact with many different people from different countries, backgrounds, and cultures, both internally and with customers.

Requirements

• Intermediate knowledge in troubleshooting Application Servers (IIS) performance issues. • Intermediate knowledge of Databases and query optimization (SQL Server and Oracle). • Foundational knowledge of network protocols such as TCP/IP, HTTP, HTTPS, FTP, DNS, SMTP, SSH. • Degree in Engineering or other technology-related degrees (BSc, MSc); 4 years work experience in lieu of degree. • Fluency in English (bilingual is a plus). • Must be willing to work 8am-5pm PST shift.

Benefits

• A company culture that is based on transparency, teamwork and excellence. • Real career opportunities. • A company that continues to grow, change and innovate, and gives our teams the space to be proactive and creative. • Work colleagues that are as smart, hardworking and driven as you – and a team that is global.