OXIO
OXIO is a cloud-native, Telecom-as-a-Service platform that enables businesses to build, manage, and customize their own mobile networks without the complexity typically associated with telecommunications. Offering solutions for Mobile Virtual Network Operators (MVNOs), retailers, fintech companies, and more, OXIO empowers users to integrate real-time connectivity into their existing business processes while leveraging AI-powered insights for enhanced customer engagement. The platform's API-first approach facilitates rapid innovation, allowing companies to launch unique plans and services across multiple networks globally.
mobile data • telecom • connectivity • IoT • business intelligence
Senior Customer Success Manager
April 1
OXIO
OXIO is a cloud-native, Telecom-as-a-Service platform that enables businesses to build, manage, and customize their own mobile networks without the complexity typically associated with telecommunications. Offering solutions for Mobile Virtual Network Operators (MVNOs), retailers, fintech companies, and more, OXIO empowers users to integrate real-time connectivity into their existing business processes while leveraging AI-powered insights for enhanced customer engagement. The platform's API-first approach facilitates rapid innovation, allowing companies to launch unique plans and services across multiple networks globally.
mobile data • telecom • connectivity • IoT • business intelligence
📋 Description
• As a Customer Success Sr. Manager you will be responsible for leading a team of Customer Success Managers (CSM) who manage clients in North America and Europe. • The primary focus will be to ensure client satisfaction and serve as the client advocate within OXIO to fulfill all their operational needs. • Key Responsibilities include leading a team, creating client performance strategy, establishing QBR process, overseeing Client Operations processes and ensuring regulatory compliance.
🎯 Requirements
• Bachelors or Master’s degree • Excellent verbal and written communication skills • Exceptional attention to detail and the ability and organizational skills • Advanced Excel / Google Spreadsheets skills • Process-oriented individual with strong analytical and problem-solving skills • Strong ability to effectively document, improve, follow and enforce new processes that involve many teams within the organization
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