Senior Customer Onboarding Manager

February 1

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Pacvue

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Pacvue is a commerce acceleration platform that helps businesses optimize their online retail strategies across over 90 marketplaces. It offers a suite of advertising, sales, analytics, and intelligence solutions designed to elevate business performance. Pacvue's platform includes tools for digital shelf optimization, advertising automation, reporting, ecommerce sales management, and retail media management. With AI-powered recommendations, it enables companies to manage variables like pricing, promotion, and ad strategy effectively. Pacvue serves brands and agencies by providing insights for advertising, centralized data management, and campaign automation to drive market share and sales growth. Major brands like Duracell, Bissell, and Nestlé Purina leverage Pacvue's platform to boost their advertising performance on platforms such as Amazon and Walmart, achieving significant increases in sales and return on ad spend. The company empowers its clients with real-time insights, dynamic reporting, and strategic automation to streamline advertising campaigns and optimize bid strategies efficiently. It focuses on delivering comprehensive retail media incrementality and commerce management tools integrated into a single solution.

eCommerce Strategy and Development • eCommerce Consulting and Advisory • Online Marketing • Paid Search • Display Advertising

501 - 1000 employees

🛍️ eCommerce

☁️ SaaS

📋 Description

• We are seeking a highly accountable and proactive Senior Customer Onboarding Manager who excels in building relationships and taking full ownership of the client onboarding process. • The ideal candidate will ensure a seamless and high-impact onboarding experience by working both strategically and tactically to guide clients through the setup and utilization of Pacvue’s SaaS platform across various retail media channels. • The ideal candidate will expertly lead client leadership through change management, establishing credibility from the first interaction by outlining a customized, high-impact onboarding plan that aligns with their strategic objectives. • You will confidently lead discussions, extract critical insights, and set the vision for the onboarding journey. • Your ability to anticipate challenges, adjust on the fly, and deliver clear, actionable plans will ensure leadership buy-in and long-term success. • You’ll provide tailored, in-depth training that addresses client-specific needs while ensuring users are empowered to leverage Pacvue’s tools effectively. • When not engaging directly with clients, you’ll focus on continuous process improvements, refining the customer journey, and collaborating across teams to ensure operational excellence.

🎯 Requirements

• 3+ years of success in ecommerce sales, digital marketing, or paid search/display advertising, particularly on platforms like Amazon, Walmart, and Instacart, Criteo, or CitrusAds • Extensive experience in leading cross-functional initiatives involving product management, project management, financial analysis, and negotiation. • Proven success in managing high-impact client relationships, ensuring measurable and long-term client outcomes. • Impeccable organizational skills, with an ability to manage complex projects, track multiple deliverables, and ensure all tasks are completed on time. • Demonstrate deep understanding of retail media platforms, digital marketing tools, and AdTech software, with a focus on effective campaign creation and management. • You must excel in both written and verbal communication, ensuring that complex concepts are broken down professionally, clearly and consistently. • Ability to craft and deliver strategic advertising recommendations that optimize retail media performance and meet client objectives. • Proven ability to analyze complex data sets, identify performance metrics, and provide actionable insights to drive client decisions and optimizations. • Demonstrate an in-depth understanding of how retail media, sales, and operations work together • Demonstrated ability to thrive in dynamic, high-pressure settings where you must quickly adapt and execute. • You are expected to have or quickly acquire comprehensive knowledge of Pacvue’s products, including their features, benefits, and applications in various client environments. • Maintain up-to-date knowledge of ecommerce retailers and their advertising platforms. • Consistently seek out inefficiencies and bottlenecks in workflows, implementing data-driven improvements that streamline operations.

🏖️ Benefits

• Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. • Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed. • Learn – from the best! Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry’s best practices and thought leadership. • Grow fast – the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market.