Paired
Paired is a strategic talent recruitment company that specializes in connecting businesses with top-tier overseas talent. They streamline the hiring process by recruiting, vetting, and presenting the best candidates for a variety of roles, allowing companies to save significantly on payroll costs. Paired focuses on placing talented individuals in various positions ranging from administrative assistants to executive roles, across diverse fields such as marketing, engineering, and sales. With a commitment to quality and cost-effectiveness, Paired offers a risk-free placement service that guarantees client satisfaction, thereby facilitating global workforce integration for its clients.
Talent Consulting
Customer Service Specialist
March 5
Paired
Paired is a strategic talent recruitment company that specializes in connecting businesses with top-tier overseas talent. They streamline the hiring process by recruiting, vetting, and presenting the best candidates for a variety of roles, allowing companies to save significantly on payroll costs. Paired focuses on placing talented individuals in various positions ranging from administrative assistants to executive roles, across diverse fields such as marketing, engineering, and sales. With a commitment to quality and cost-effectiveness, Paired offers a risk-free placement service that guarantees client satisfaction, thereby facilitating global workforce integration for its clients.
Talent Consulting
📋 Description
•Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. •We’re looking for a Customer Service Specialist to provide exceptional support and engagement across social platforms, ensuring a seamless and positive experience for our community. •Monitor and respond to customer inquiries, comments, and feedback on Instagram and Facebook using Gorgias. •Maintain a fast response time, recognizing the difference between social media and email SLAs. •Identify and escalate complex issues, coordinating with management and internal teams for swift resolutions. •Craft conversational, concise, and brand-aligned responses, knowing when to engage publicly or privately via DM. •Create response templates that align with the brand voice for consistency. •Support crisis communication by managing public responses during significant social trends. •Contribute to developing guide articles, macros, and escalation workflows. •Mentor specialists, share best practices, and ensure consistency in tone and service quality.
🎯 Requirements
•Experience using Gorgias for customer interaction management. •Prior experience in customer service or social media support, preferably in a fast-paced eCommerce or DTC environment. •Strong communication skills with the ability to maintain a brand-aligned tone. •Ability to work in an agile, accountable manner while handling multiple interactions. •Availability during PST working hours is preferred.
🏖️ Benefits
•Competitive salary. •Ability to work remotely.
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