Account Manager
22 hours ago
🇧🇦 Bosnia and Herzegovina – Remote
⏰ Full Time
🟡 Mid-level
đźź Senior
đź’° Account Manager
Description
• At DTCjob.com, we're not yet another job board; we're a private community directly connected with over 200 hot DTC e-commerce companies. • We're fundamentally working to build in-house teams for these companies by connecting top-tier talent to the right opportunity 🎯 • As you apply on DTCjob.com, you fill out one simple, one-time application form. • Our team takes over and hooks you up directly with the company if you're a good fit. • We work with leading DTC brands and agencies to ensure you find a position offering growth, job security, and an engaging work environment 🙏
Requirements
• Responsibilities: • Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business needs. • Manage the onboarding process for new clients, ensuring a smooth transition and clear communication of expectations. • Regularly check in with clients to ensure satisfaction, address concerns, and provide support as needed. • Collaborate with internal teams (e.g., marketing, sales, product) to address client requests and deliver solutions. • Proactively identify opportunities to upsell or cross-sell additional products or services based on client needs. • Track and report on account performance, providing insights on client health, renewal likelihood, and areas for improvement. • Resolve any client issues or escalations promptly, ensuring high levels of satisfaction and retention. • Prepare and present regular account reviews to showcase value delivered and identify areas for growth. • Stay informed on industry trends and client market conditions to offer relevant advice and solutions. • Assist with contract renewals and work to ensure a high renewal rate among accounts. • Qualifications: • Bachelor’s degree in Business, Marketing, Communications, or a related field. • 3-5 years of experience in account management, customer success, or sales, preferably in e-commerce. • Proven track record of maintaining strong client relationships and achieving sales targets or KPIs. • Excellent communication, negotiation, and problem-solving skills. • Ability to manage multiple accounts and priorities effectively. • Strong organizational skills with attention to detail. • Experience with CRM software (e.g., Salesforce, HubSpot) is a plus. • Ability to work collaboratively with cross-functional teams to achieve shared goals.
Benefits
• Extensive Network of +200 DTC Brands: Exposure to state-of-the-art strategies, tactics, and processes in the DTC space by our extensive network. • Verified Companies: We verify each of our companies to ensure they are ready for a hire and can provide you with secure and legitimate opportunities. • Secure Payments: We verify all of the payment arrangements through us to be secure so you don't have to risk getting scammed. + The average role we place is 30-40% higher in payments compared to those in the market. • Direct Talent Matching: We handpick the best opportunities according to your profile and directly connect you with companies, cutting down the lengthy process of hunting for a job. • Community & Networking: In placing, you will be part of a very exclusive community that will grant continued access to connections for limitless networking opportunities. • Retention Program: Once placed, we go the extra step in making sure you retain the job and have long-term relationships with our clients for further growth and more. • Working with DTCjob.com will be more than just getting a job; it is like landing into an ecosystem that ensures your long-term success in the DTC world 🚀
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