Seasonal Customer Service Representative

2 days ago

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Papier

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Personalised Cards • Personalised Stationery • Wedding Invitations

51 - 200

Description

•Papier is a VC-backed consumer stationery brand selling online and shipping direct to customers. •Growth fueled by over ~$15m of venture funding, seeking Series C. •Collaborates with artists and brands to curate notebooks, notecards, diaries, and journals. •Looking for enthusiastic remote Seasonal Customer Service Representatives for the holidays •First point of contact for all customers, ensuring smooth communication and service. •Help customers with anything from order details to tracking packages. •Short-term role provides exposure to aspects of a fast-paced startup.

Requirements

•1+ years experience of customer service, preferably within an ecommerce business •A quick learner who is happy to be hands on and is not afraid to ask questions •Experience of working within a team to meet SLAs or KPIs and a high standard of engagement with customers •Excellent written and spoken English •Knowledge of Zendesk, Freshdesk, Intercom similar customer service software is preferable, but not essential •Have a quiet working environment at home with access to high-speed, private internet •A reliable laptop or desktop computer

Benefits

•3 month fixed term contract November 5th to January 31st •Generous staff discount •Remote working •9 am to 5:30 pm ET schedule Monday through Friday plus one weekend of work during the contract •Lunch break - 1 hour unpaid daily •Wellness hour - 1 per week, paid •Comes to 37.5 paid contract hours per week •Friendly and fantastic team! •4 paid US Public Holidays (Thanksgiving, Christmas Day, and New Years Day, Martin Luther King Jr. Day) •6 paid days off