Technical Business Analyst

March 10

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parcelLab

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parcelLab is a global enterprise post-purchase software provider, designed to enhance the customer experience after an order is placed. By integrating AI-driven insights and event-driven communications, parcelLab enables brands to increase revenue, reduce operational costs, and improve customer satisfaction through personalized post-purchase interactions, delivery date promises, and efficient returns management. Their platform supports over 800 brands across various industries by providing targeted marketing campaigns and insights for enhanced customer engagement.

Customer Lifetime Value • Customer Retention • Performance Reporting • Post purchase experience • Post-Purchase Communication

51 - 200 employees

Founded 2015

🛍️ eCommerce

📋 Description

• Own the development and continuous improvement of carrier integrations, driving impactful projects that enhance team performance, customer satisfaction, and retailer success. • New Carrier Integration/Activation : Overseeing the entire process from initial kickoff communication to documentation creation and final pull request (PR) merge. • Alert Management : Managing incoming alerts, including taking ownership of communication with both the customer team and the respective carrier. • Status Mapping : Defining and aligning new carrier status codes with our internal status model to ensure consistency and accurate tracking. • Collaborative Innovation: Work closely with a cross-functional team of business analysts, developers, internal stakeholders, and customers to deliver high-value outcomes. • Growth & Learning Opportunities: Expand your expertise in logistics, e-commerce, and operational experience management within a fast-paced, technology-driven environment.

🎯 Requirements

• Outcome-Driven Approach: Ability to prioritize and execute work that delivers clear business value, aligning with product and company goals. • Customer-Centric Curiosity: Proactively engage with customers to understand their setups, validate assumptions, and ensure tailored, high-quality carrier integrations. • Project Management Skills: Strong capability to manage carrier onboarding and client setups, providing transparent communication and ensuring seamless go-lives. • Technical & Analytical Strength: Solid understanding of APIs, JSON, and queues — plus hands-on experience with tools like Postman to troubleshoot and improve carrier connections. • Clear Communication: Fluent, precise English in both written and verbal communication, ensuring clarity across teams and with external partners. • Nice to have: Carrier & Logistics Experience: Previous hands-on experience working directly with carriers is a strong advantage. • Proactive Mindset: Strong self-motivation and a willingness to learn and adapt are highly valued

🏖️ Benefits

• Plenty of room for your own ideas...space to try, fail and learn! • Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities • Equipped with the latest MacBook or Windows laptop, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we’ll help cover the costs • Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses, available budgets for further training and access to LinkedIn Learning • Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health • Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites • Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you’ll love working here!