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parcelLab
We bring people and brands closer together 📦
Customer Lifetime Value • Customer Retention • Performance Reporting • Post purchase experience • Post-Purchase Communication
51 - 200
Customer Success Manager
September 3
parcelLab
We bring people and brands closer together 📦
Customer Lifetime Value • Customer Retention • Performance Reporting • Post purchase experience • Post-Purchase Communication
51 - 200
Description
• Guide customers through the parcelLab platform for onboarding • Plan renewal journeys with customers • Advocate for the customer's voice and collaborate with teams • Identify upsell/cross-sell opportunities • Create and maintain Success Plans for accounts • Manage risk and improve processes • Drive product adoption and handle client issues • Develop relationships with clients and conduct account reviews • Monitor customer health and develop retention strategies • Conduct regular meetings to increase customer value
Requirements
• 3+ years of dedicated experience as a Customer Success Manager or Account Manager • Experience or exposure across a SaaS company • Highly effective communication and presentation skills • Detail-orientated approach • Proven troubleshooting & problem-solving skills • Strong teamwork ethic
Benefits
• Digital-first working flexibility • Access to We Work offices in Boston or remote from East Coast US
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