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parcelLab
We bring people and brands closer together 📦
Customer Lifetime Value • Customer Retention • Performance Reporting • Post purchase experience • Post-Purchase Communication
51 - 200
Customer Support Specialist
September 12
parcelLab
We bring people and brands closer together 📦
Customer Lifetime Value • Customer Retention • Performance Reporting • Post purchase experience • Post-Purchase Communication
51 - 200
Description
• Take ownership of 1st line support requests. • Own customer requests with clear communication. • Visualize and adapt communication concepts. • Collaborate with Technical Support Engineers for unresolved issues. • Identify opportunities to provide further customer value. • Proactively develop product opportunities for the Product Team.
Requirements
• 3 years of experience in providing Customer Support or Technical Support for SaaS products. • Comfortable working directly with customers and enjoy connecting with them. • Outstanding project, stakeholder and expectation manager. • Interested in learning new technical and programming skills and languages. • Comfortable with managing customer requests and expectations. • Understanding of e-commerce and last mile logistics. • Data-driven in supporting customers and demonstrating contributions. • Fluent in English and German; any additional language is a plus.
Benefits
• Flexible working locations, including remote work • Supportive team structure
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