German Tech Support - Customer Support Specialist
Yesterday
Description
• We are looking for technical support / customer support representatives to work from home and interface with customers via email and/or via the internet. • These roles require proficiency in the German language (speech and written). • In this role, you will provide customer support and resolution of issues and questions regarding our Partner’s online product. • Manage customer interactions with empathy, ease, and efficiency. • Communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions to ensure they have great customer service experience. • Resolve technical issues related to software / Partner’s product. • Analyze recurring customer issues and document accordingly. • Escalate any issues as required to necessary departments/groups to ensure a prompt resolution. • Refer to premade scripts for a variety of technical support / customer service topics.
Requirements
• Excellent English skills - spoken and written (EFSET results from C1 or C2 level) • Proficiency in the German language (speech and written) • Up to 2 years of customer service experience • Up to 1 year providing product support, preferably software support • Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations • Strong problem-solving skills with the ability to ask probing questions to come to a resolution • Strong conflict resolution skills and even temperament in challenging situations • Strong computer navigation skills and PC knowledge
Benefits
• Full-time employment • Competitive compensation based on experience • A dedicated wellness program, including support from an in-house psychologist • Attractive benefits package including medical, dental, and vision options based on location • Access to free posture-based fitness workouts from home • Paid Sabbatical Leave • Training opportunities provided by PartnerHero and outside entities • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Apply NowSimilar Jobs
November 27
Join Vida Shoes International as a customer service representative for the footwear industry. Engage with customers while working fully remote.