Strategic Customer Success Manager

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PathFactory

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content marketing • demand generation • content engagement • data-driven content • buyer education

51 - 200

💰 Private Equity Round on 2021-11

Description

• Responsible for building and nurturing high-value relationships with PathFactory’s largest and most complex enterprise accounts • Focused on driving strategic initiatives and ensuring customers realize the full value of their investment • Partners with Account Directors and engages with multiple functions including ABM, Demand Generation, and Sales Enablement • Develops and executes customized strategies for large enterprise accounts • Engages with senior executives to drive adoption and value realization • Leads strategic check-ins to review progress and align solutions with business objectives • Monitors account health and usage patterns

Requirements

• 7+ years of experience in Customer Success, Account Management, or related roles, with at least 3 years managing large, complex enterprise accounts • Proven track record of driving customer engagement and retention in a SaaS environment • Ability to collaborate effectively with senior executives, marketing leaders, and IT departments • Strong problem-solving skills and the ability to manage multiple stakeholders across complex organizations • Familiarity with the Martech industry is a strong advantage

Benefits

• 4 weeks paid vacation, accrued throughout the year, to promote a healthy work-life balance • Generous medical, dental, and vision coverage • 2 days paid VTO (volunteer time off) every year to help impact your community • Continuing Business Education through monthly “DevTalks” with global thought leaders