Customer Service Representative, Danish Speaker

November 19

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Patrique Mercier Recruitment

WebsiteLinkedInAll Job Openings

2 - 10 employees

🎯 Recruitment

👥 HR Tech

🤝 B2B

Description

• Provide exceptional customer support to Danish-speaking clients via phone, email, and chat. • Assist with inquiries related to flight bookings, cancellations, changes, and general travel information. • Resolve customer issues promptly and professionally to guarantee a positive customer experience. • Maintain comprehensive knowledge of airline policies and procedures to aid customers effectively. • Document all interactions thoroughly in the company’s CRM system for accurate records. • Collaborate with team members to improve service delivery and customer satisfaction. • Participate in ongoing training programs to refine skills and enhance service quality.

Requirements

• Fluent in Danish, both written and spoken; proficiency in English is required. • Outstanding communication and interpersonal skills with a strong emphasis on customer satisfaction. • Ability to work independently in a remote environment and manage time effectively. • Strong problem-solving abilities and a proactive approach to customer issues. • Previous experience in customer service, preferably in the travel or airline industry, is a plus. • Familiarity with CRM software and customer support tools. • A positive attitude, flexibility, and a passion for helping others are essential.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay. • Professional growth & development opportunities. • Competitive performance bonuses. • Competitive monthly salary + 2 extra salaries per year. • Health care benefits and numerous other discounts. • Fully paid training by certified instructors. • State of the art premises, providing a great working environment with relaxing break areas. • Special events as well as community & social responsibility initiatives. • Referral Program: Bring your friends and receive great bonuses! • Free Greek language courses. • Work for a Great Place to Work-Certified Company.