Czech Speaking Customer Service

November 13

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Description

β€’ Join Patrique Mercier Recruitment JP and elevate your career by becoming a Czech-speaking customer service representative for one of the prestigious Big Five IT companies in Athens! β€’ Provide exceptional support to customers while being immersed in the vibrant culture of Greece's capital. β€’ Work collaboratively with industry experts, leverage cutting-edge technology, and enhance your customer service skills in an international setting. β€’ Provide outstanding customer support to Czech-speaking clients through various communication channels, including phone, email, and chat. β€’ Effectively resolve customer inquiries and technical issues, ensuring a positive customer experience. β€’ Develop a deep understanding of the company’s products and services to provide accurate and helpful information. β€’ Document all interactions and outcomes in the company’s CRM system to maintain comprehensive records. β€’ Collaborate with cross-functional teams to ensure timely solutions for customer concerns. β€’ Participate in training and ongoing professional development to stay updated on industry trends and best practices. β€’ Engage in team meetings to share insights and contribute to continuous improvement initiatives.

Requirements

β€’ Fluent in Czech, both written and spoken; proficiency in English is required. β€’ Strong customer service skills with excellent communication and interpersonal abilities. β€’ Ability to troubleshoot technical issues and deliver effective solutions. β€’ Experience in customer service, particularly in the IT industry, is preferred. β€’ Ability to work well under pressure, manage multiple tasks, and meet deadlines. β€’ Familiarity with CRM systems and support tools is an advantage. β€’ A proactive mindset, adaptability, and enthusiasm for new challenges in a fast-paced environment.

Benefits

β€’ Private Health Insurance β€’ Training & Development β€’ Performance Bonus β€’ 2 Extra Salaries Per Year β€’ Fully Paid Training β€’ Great Salary β€’ Fully Paid Relocation Package ( flight, transfer and hotel )

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