Customer Service Agent, French Speaking

5 days ago

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PeopleCert

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Certification • Examinations • Online Proctored Exams • e-Certificate • Technology

501 - 1000

Description

• Are you interested in working with a leading education technology player? • PeopleCert is looking for French Speaking Customer Service Agents • Responsible for dealing and properly responding to customers’ technical or product enquiries • Customer support services are provided through 3 channels: chat, phone, or e-mails. • The Customer Service department operates in Athens, Greece with rotating shifts, 24/7/365. • Monitor, delegate and answer all queues from inbound requests. • Work effectively in a team environment.

Requirements

• Bachelor’s degree at any discipline would be appreciated • Prior experience in similar position / function would be considered a plus • Excellent knowledge of English (C2 level certification desired) and French (C2/ native) • Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment • Excellent interpersonal, verbal, and written communication skills • Advanced computer literacy is required. ECDL Advance level certification would be considered a plus • Ability to work in rotating shifts (including some nightshifts per month)

Benefits

• Work in an international, dynamic and fun atmosphere 💯 • Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓 • Complimentary coffee and tea in all our premises ☕ • Huge learning experience in using best practices and global environment 📈 • Constant personal and professional development 🥇 • 100% Virtual Hiring Process 💻