Patrique Mercier Recruitment
Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language in Greece. They specialize in various industries including healthcare, retail, financial, telecommunications, and gaming. With a commitment to excellence, their recruitment process focuses on matching the best candidates with the right employers, providing personalized service and leveraging a diverse talent pool.
Customer Service Representative, Portuguese Speaking
March 1
Patrique Mercier Recruitment
Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language in Greece. They specialize in various industries including healthcare, retail, financial, telecommunications, and gaming. With a commitment to excellence, their recruitment process focuses on matching the best candidates with the right employers, providing personalized service and leveraging a diverse talent pool.
📋 Description
• Deliver high-quality customer service to Portuguese-speaking clients via phone, email, and chat, assisting with travel bookings and inquiries. • Guide customers through the booking process, providing detailed information about travel options and helping them find suitable choices. • Address customer complaints and concerns in a professional manner, ensuring a swift resolution. • Maintain up-to-date knowledge about travel guidelines, promotions, and company offerings to assist clients effectively. • Document all customer interactions accurately and maintain organized records for quality assurance. • Collaborate with internal teams and partners to resolve any travel-related issues that may arise. • Encourage positive customer experiences to enhance satisfaction and loyalty.
🎯 Requirements
• Fluency in Portuguese and English, both written and spoken. • Experience in customer service, particularly in the travel or tourism sector, is a plus. • Excellent communication and interpersonal skills. • Strong problem-solving abilities and the capacity to remain calm under pressure. • Proficiency in customer service software and online booking systems. • Detail-oriented with demonstrated organizational skills. • A passion for travel and helping others create memorable journeys.
🏖️ Benefits
• Private Health Insurance • Training & Development • Performance Bonus • 2 Extra Salaries Per Year Fully Paid Training • Fully Paid Relocation Package ( flight, transfer and hotel ) • Free Greek Lessons, discounts and other perks
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