Patrique Mercier Recruitment
Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language in Greece. They specialize in various industries including healthcare, retail, financial, telecommunications, and gaming. With a commitment to excellence, their recruitment process focuses on matching the best candidates with the right employers, providing personalized service and leveraging a diverse talent pool.
Customer Support, Nordic Speaking
March 1
Patrique Mercier Recruitment
Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language in Greece. They specialize in various industries including healthcare, retail, financial, telecommunications, and gaming. With a commitment to excellence, their recruitment process focuses on matching the best candidates with the right employers, providing personalized service and leveraging a diverse talent pool.
📋 Description
• Provide outstanding customer service to Nordic-speaking clients through various communication channels including phone, email, and chat. • Assist customers with inquiries related to product orders, shipping, and returns. • Offer support during the checkout process and help customers navigate the e-commerce platform. • Handle customer complaints and feedback professionally, ensuring speedy resolution and customer satisfaction. • Collaborate with logistics and fulfillment teams to track orders and resolve shipment issues. • Maintain a thorough understanding of the company's product range and online promotions. • Document customer interactions accurately and contribute to continuous service improvement initiatives.
🎯 Requirements
• Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) and English, both written and spoken. • Previous experience in customer service, particularly in an e-commerce or retail environment, is preferred. • Strong communication skills and a dedication to providing excellent service. • Ability to handle customer inquiries and complaints with professionalism and efficiency. • Familiarity with e-commerce platforms and customer service software. • Detail-oriented with strong organizational and time management skills. • A proactive approach to problem-solving and continuous learning in a dynamic setting.
🏖️ Benefits
• Private Health Insurance • Training & Development • Performance Bonus • 2 Extra Salaries Per Year Fully Paid Training • Fully Paid Relocation Package ( flight, transfer and hotel ) • Free Greek Lessons, discounts and other perks
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