Customer Service Agent - Native Czech Speaker

September 24

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Patrique Mercier Recruitment

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Description

• Assist customers in Czech with inquiries via phone, email, and live chat. • Resolve customer complaints and issues in a timely and efficient manner. • Provide accurate product and service information to customers. • Document customer interactions and transactions in the system. • Follow up with customers to ensure their issues have been resolved and they are satisfied. • Identify opportunities for upselling additional services to customers. • Collaborate with team members and management to enhance customer experience.

Requirements

• Native Czech speaker with excellent written and verbal communication skills. • Fluency in English; additional language skills are a plus. • Proven experience in a customer service role, preferably in a related field. • Strong problem-solving skills and the ability to think critically under pressure. • Ability to work collaboratively in a team environment. • Familiarity with customer service software and tools. • Willingness to relocate to Greece and adapt to a new culture.

Benefits

• Private Health Insurance • Training & Development • Performance Bonus • 2 Extra Salaries Per Year • Fully Paid Training • Great Salary • Fully Paid Relocation Package ( flight, transfer and hotel )