Customer Service Representative, Slovak Speaker
5 days ago
Description
• Assist customers with inquiries and provide exceptional service via phone, email, and chat. • Resolve customer complaints and issues efficiently and effectively. • Manage and maintain customer accounts and databases accurately. • Provide product and service information to customers to enhance their experience. • Collaborate with team members to achieve departmental goals and targets. • Document customer interactions and transactions in the system accurately. • Stay updated on product knowledge and service enhancements to better assist customers.
Requirements
• Fluency in Slovak and proficiency in English, both written and spoken. • Previous experience in customer service or a related field is preferred. • Excellent communication and interpersonal skills. • Ability to handle challenging situations and resolve conflicts amicably. • Strong problem-solving skills and attention to detail. • Familiarity with CRM systems and customer interaction software is an advantage. • Flexibility to work in shifts, including weekends and holidays.
Benefits
• Private Health Insurance • Training & Development • Performance Bonus / Holiday Bonuses • 2 Extra Salaries Per Year • Fully Paid Training • Good Salary • Fully Paid Relocation Package ( flight, transfer and hotel ) • Many extras
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