Technical Account Manager

5 days ago

Apply Now

Receive Emails with Similar Jobs

PayXpert

WebsiteLinkedInAll Job Openings

PayXpert is a comprehensive payments solutions provider dedicated to optimizing online and in-store payment experiences for businesses. Their platform supports a wide array of payment methods, risk management, and sales optimization services, enabling companies to enhance revenue through better transaction approval rates and data-driven insights. Offering omnichannel payment solutions, PayXpert aims to streamline digital payment processes, ensuring security and efficiency across multiple customer touchpoints.

alternative payments • wechatpay • alipay • chinese payment • omnichannel

51 - 200 employees

Founded 2010

💳 Fintech

🛍️ eCommerce

🤝 B2B

📋 Description

• The role: As part of the Operations Department, you are responsible of integrating our merchant before their go live in collaboration with Sales and accounts managers. • Your technical skills in payment is a must have to ensure the date and forecast committed with a merchant and guarantee and good NES/CES scoring of your portfolio. • Essential Duties & Responsibilities • Technical On-boarding: Manage the technical aspects of on- boarding new merchants, ensuring smooth integration of payment solutions. • Work closely with merchants to gather technical requirements and configure payment systems to meet their needs. • Ensure all technical information and documentation are accurately recorded and maintained. • Client Relationship Management: Build and maintain strong, long-term relationships with merchants. • Serve as the primary technical point of contact for merchants, addressing their needs and resolving issues during the on-boarding phase. • Conduct regular client meetings to review technical performance and address any concerns requested by the merchants or by the Account Manager. • Technical Support and Issue Resolution: Provide ongoing technical support to merchants as Support L2. • Diagnosing and resolving payment-related issues when Front Line Support cannot handle. • Escalate complex technical issues to internal teams as necessary to ensure minimal disruption to the client. • Monitor and ensure the reliability and performance of integrated payment solutions and the ramp-up phase with the Account Manager. • Performance Monitoring and Reporting: Track and analyze key performance metrics for merchant accounts to ensure targets are met on demand. • Prepare and present regular reports on technical performance, system reliability, and account status to internal stakeholders and merchants. • Identify and address any technical risks or issues that could impact account performance. • Collaboration and Communication: Work closely with sales, product development, and customer service teams to ensure a seamless on-boarding process and ongoing support. • Communicate effectively with internal and external stakeholders to align on goals and expectations. • Keep AM and Merchant informed of new product features, updates, and best practices on demand. • Training and Education: Provide training to merchants on how to effectively use payment solutions and related technologies. • Develop and maintain technical documentation, guides, and training materials to support merchant on- boarding and usage. • Stay updated on industry trends, emerging technologies, and best practices to provide relevant information to merchants. • Process Improvement: Identify opportunities to improve the technical on- boarding and support processes. Gather feedback from merchants and internal teams to enhance the integration and support experience. Implement best practices and process improvements to increase efficiency and effectiveness.

🎯 Requirements

• Education: Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field. • Experience: Proven experience in a technical account management, integration, or support role, preferably within the payment industry. • Demonstrated ability to manage key accounts and provide exceptional technical support. • Experience with payment gateways, POS systems, Payment Service Directive v2 (PSD2) and other payment technologies is a must have. • Industry Knowledge: In-depth understanding of the payment industry, including e-commerce, payment processing, and financial technology (settlement. Invoicing). • Familiarity with industry regulations, compliance requirements, and best practices. • Skills: Strong technical skills, with the ability to understand and work with payment technologies and APIs. • Read and understand the PHP and javascript is a must • Excellent communication and interpersonal skills, with the ability to build and maintain client relationships. • Problem-solving abilities to diagnose and resolve technical issues effectively. • Strong analytical skills to monitor performance metrics and make data-driven decisions. • Proficiency in CRM software like Efficy, Planhat and Zendesk and other relevant tools. • Technical Proficiency: Understanding of payment processing technologies and systems. • Ability to collaborate with technical teams to address client needs and resolve issues. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software. • Personal Attributes: Strong customer focus and commitment to delivering exceptional service. • High level of integrity and professionalism. • Ability to work under pressure and manage multiple priorities. • Adaptability and willingness to stay updated with industry changes and advancements. • Languages French and English fluent

🏖️ Benefits

• Remote Model • Permanent Contract • Challenging projects: With us, you will have the chance to participate in a variety of technical projects among passionate and skilled colleagues • Free languages courses: learn Spanish, French or improve your English skills at your disposal • Learning Solutions According to your needs • Events: we do believe in the importance of meeting our colleagues in an informal and natural environment to build connections between UK & France & Spain. Please take part on our awesome engagement events… • Referral Bonus