PCG Consulting Group International
PCG Consulting Group International is a consulting firm specializing in providing scalable solutions in the fields of Healthcare, IT, and Project Management. They focus on delivering practical and effective solutions that help organizations achieve their goals. As a Minority Business Enterprise (MBE) and a member of the Illinois Business Enterprise Program, PCG prides itself on its diverse team of data experts and experienced professionals. They offer a wide range of services, including IT services, security and compliance, data services, healthcare solutions, and more. PCG is also certified in HITRUST compliance and PCI, ensuring a strong commitment to safeguarding business interests. Their approach as problem solvers and trusted advisors helps clients navigate the complex business landscape effectively.
Project Management • Information Technology • Healthcare Technology • Population Health Management • Contact Center
Call Center Supervisor
5 days ago
PCG Consulting Group International
PCG Consulting Group International is a consulting firm specializing in providing scalable solutions in the fields of Healthcare, IT, and Project Management. They focus on delivering practical and effective solutions that help organizations achieve their goals. As a Minority Business Enterprise (MBE) and a member of the Illinois Business Enterprise Program, PCG prides itself on its diverse team of data experts and experienced professionals. They offer a wide range of services, including IT services, security and compliance, data services, healthcare solutions, and more. PCG is also certified in HITRUST compliance and PCI, ensuring a strong commitment to safeguarding business interests. Their approach as problem solvers and trusted advisors helps clients navigate the complex business landscape effectively.
Project Management • Information Technology • Healthcare Technology • Population Health Management • Contact Center
📋 Description
• Join a high-impact project for improved patient care and operational efficiency. • Oversee daily operations of a call center for clinical home visits. • Manage call center agents and monitor performance metrics. • Train agents and implement strategies for enhanced patient satisfaction.
🎯 Requirements
• 3–5 years of experience in a call center environment, with at least 2 years in a supervisory role, preferably in healthcare or patient coordination. • Proven track record of managing high-volume inbound and outbound call operations. • Strong leadership and team management skills. • Excellent verbal and written communication abilities. • Proficiency in scheduling platforms, CRM/EMR systems, and Microsoft Office Suite. • Exceptional problem-solving and conflict-resolution capabilities. • Ability to multitask, prioritize, and thrive in a fast-paced environment. • High attention to detail and accuracy in data management. • Empathetic and patient-focused approach to customer service. • Bachelor’s degree in healthcare administration, business management, or a related field is preferred. • Experience with automated dialing systems and outreach campaigns. • Familiarity with call center performance metrics and service level agreements (SLAs). • Prior experience in a remote or hybrid work environment.
🏖️ Benefits
• Performance-based incentives may apply for meeting or exceeding KPIs and service targets.
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