PDI Technologies
PDI Technologies is a company that specializes in providing technology and data solutions to convenience-centric industries. They offer a range of services including logistics, cybersecurity, point of sale, enterprise resource planning, and insights and analytics to help businesses improve efficiency, secure data, and enhance customer engagement. PDI Technologies connects over 1,500 companies with the tools needed to maximize productivity and gain valuable consumer insights, fostering growth and customer loyalty in the convenience retail, petroleum wholesale, and consumer packaged goods sectors.
Analytics & Insights • Managed Services • Digital Transformation • Cloud & Hosting • Machine Learning
Customer Support Analyst II
4 days ago
PDI Technologies
PDI Technologies is a company that specializes in providing technology and data solutions to convenience-centric industries. They offer a range of services including logistics, cybersecurity, point of sale, enterprise resource planning, and insights and analytics to help businesses improve efficiency, secure data, and enhance customer engagement. PDI Technologies connects over 1,500 companies with the tools needed to maximize productivity and gain valuable consumer insights, fostering growth and customer loyalty in the convenience retail, petroleum wholesale, and consumer packaged goods sectors.
Analytics & Insights • Managed Services • Digital Transformation • Cloud & Hosting • Machine Learning
📋 Description
• Empowering leading convenience retail and petroleum brands with technology solutions • Maximizing the use of emerging technologies to create innovative solutions • Providing high-touch customer service on escalated issues • Sustained support to customers experiencing software issues
🎯 Requirements
• Top-notch customer service skills and ability to build rapport • Ability to troubleshoot complex software issues and test applications • Exceptional written and verbal communication skills • Ability to multi-task and prioritize in a fast-paced environment • Desire and ability to support and train customers via various methods • Proficiency with MS Office Suite • Proficiency with Microsoft SQL preferred • Prior experience as end user or supporting PDI Enterprise preferred
🏖️ Benefits
• Competitive salary • Market-competitive benefits • Quarterly perks program • Good work-life balance with ample time off • Hybrid working arrangements • Access to continuous learning, professional certifications, and leadership development opportunities • Supportive environment fostering diversity and inclusion
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