Bilingual Customer Service Associate - German, English C2 Level

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Peak Support

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Customer Management (email • chat • phone) • Outbound Calling • Business Process Outsourcing

1001 - 5000

Description

• Join Peak Support: Where Passion Meets Purpose. • At Peak Support, we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. • We're committed to creating an exceptional employee experience. • The customer service associate is responsible for providing customer service support according to the scope of work and service level requirements. • The successful applicant must be personable, professional, and helpful when working in this position. • They interact with customers on a variety of channels such as phone, email, social media, and/or others to ensure concerns are being dealt with.

Requirements

• Strong communication, negotiation, and interpersonal skills in both German and English languages (C2 level). • A deep commitment to understanding customer needs and delivering exceptional service. • The ability to thrive in a fast-paced, dynamic environment and adjust to changing priorities. • The flexibility and willingness to be assigned in a voice, non-voice or blended programs preferrably chat and outbound follow-up calls. • The confidence in using CRM systems, email marketing tools, and other sales-related software. • The willingness to take part in required initial training. • Excellent problem solving skills. • Flexibility to work multiple shifts during the weekends or on holidays. • The ability to work with minimal supervision. • Analytical skills and technical abilities.

Benefits

• Competitive compensation and excellent benefits. • Comprehensive training and development programs. • A fun, inclusive workplace culture. • Opportunities for personal and professional growth.