Bilingual Customer Service Representative - Seasonal, Spanish/English

December 6

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Peak Support

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Customer Management (email • chat • phone) • Outbound Calling • Business Process Outsourcing

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

Description

• Answer incoming phone calls from customers in a professional and courteous manner. • Listen to and understand customer concerns, inquiries, and issues. • Provide accurate information about products, services, pricing, and policies. • Assist customers in troubleshooting and resolving problems or complaints. • Record detailed notes of each customer interaction in the CRM system. • Follow company guidelines and procedures for phone-based customer service. • Collaborate with other team members and departments to resolve customer issues. • Meet performance goals related to call volume, call quality, and customer satisfaction. • Ad hoc tasks as required.

Requirements

• Are amenable to accepting a seasonal employment engagement. • Are proficient in both Spanish and English. • Have a High school diploma or equivalent; some college education may be preferred. • Have excellent verbal communication skills and active listening abilities. • Have strong customer service orientation and problem-solving skills. • Are proficient in using phone systems and CRM software. • Display patience and empathy when dealing with customers. • Can work well independently and as part of a team. • Have previous phone-based customer service experience (a plus!). • Are work-from-home ready, with their own laptop/desktop, noise-cancelling headset, dedicated workspace and stable Internet connection.

Benefits

• Competitive compensation and excellent benefits. • Comprehensive training and development programs. • A fun, inclusive workplace culture. • Opportunities for personal and professional growth.