Peak Support
Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.
Customer Management (email • chat • phone) • Outbound Calling • Business Process Outsourcing
Customer Service Representative - Outbound
January 21
Peak Support
Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.
Customer Management (email • chat • phone) • Outbound Calling • Business Process Outsourcing
📋 Description
• Seeking Customer Service Representatives for a high-volume outbound project • Make a high volume of outbound calls daily • Engage with prospects to introduce products, services, or campaigns effectively • Handle objections and provide compelling responses • Document call outcomes and follow-ups in the CRM system • Achieve or exceed call quotas and maintain productivity • Build rapport with clients to maintain a positive image • Collaborate with team members and managers to refine strategies
🎯 Requirements
• Amenable to a project-based employment opportunity. • Proven experience in high-volume outbound calling, telemarketing, or sales. • Exceptional verbal communication and listening skills. • Strong ability to handle rejection while maintaining a positive and professional demeanor. • Proficiency in CRM systems and call-tracking software. • Self-motivated with the ability to work independently and as part of a team. • Strong organizational skills and attention to detail. • Ability to adapt to various customer profiles and adjust communication styles accordingly.
🏖️ Benefits
• Work from Home • Opportunities for growth
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