Customer Service Representative

October 31

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Description

β€’ Providing world-class customer support to external and internal customers during escalated support inquiries. β€’ Handling customer support inquiries for products, services and policies through the toll-free line, or email. β€’ Serve as a point of contact (POC) to answer policy, product, and processing questions. β€’ Proactively responding to customers that submit customer service complaints. β€’ Identifying and recommending process improvements in day-to-day operations.

Requirements

β€’ Previous Customer Service Experience β€’ Someone who has contact center experience (direct to consumer) β€’ Shopify and Freshdesk experience β€’ Strong communication skills, both verbal and written. β€’ Proficiency in CRM software (e.g., Salesforce) and basic computer skills. β€’ Problem-solving abilities and a positive, customer-focused attitude. β€’ Ability to handle high-stress situations and multitask effectively. β€’ Outlook, Word, Excel, AWS Connect, Freshdesk experience

Benefits

β€’ Purely work-from-home β€’ Night Shift (EST) β€’ Weekly pay

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