Customer Service Representative

17 hours ago

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Description

• Providing world-class customer support to external and internal customers during escalated support inquiries. • Handling customer support inquiries for products, services and policies through the toll-free line, or email. • Serve as a point of contact (POC) to answer policy, product, and processing questions. • Proactively responding to customers that submit customer service complaints. • Identifying and recommending process improvements in day-to-day operations.

Requirements

• Previous Customer Service Experience • Someone who has contact center experience (direct to consumer) • Shopify and Freshdesk experience • Strong communication skills, both verbal and written. • Proficiency in CRM software (e.g., Salesforce) and basic computer skills. • Problem-solving abilities and a positive, customer-focused attitude. • Ability to handle high-stress situations and multitask effectively. • Outlook, Word, Excel, AWS Connect, Freshdesk experience

Benefits

• Purely work-from-home • Night Shift (EST) • Weekly pay