Jobgether
Jobgether is a platform that helps job seekers find remote and flexible job opportunities. It uses an AI-powered system to match candidates with roles that best fit their skills, experiences, and preferences, fast-tracking them to recruiter interviews. The platform offers a wide range of job categories including software development, project management, marketing, and more. For companies, Jobgether provides solutions for posting job ads and accessing verified employers and candidates. Their goal is to eliminate the traditional job search frustrations and connect talent with remote career opportunities effectively.
Customer Support Specialist
February 6
Jobgether
Jobgether is a platform that helps job seekers find remote and flexible job opportunities. It uses an AI-powered system to match candidates with roles that best fit their skills, experiences, and preferences, fast-tracking them to recruiter interviews. The platform offers a wide range of job categories including software development, project management, marketing, and more. For companies, Jobgether provides solutions for posting job ads and accessing verified employers and candidates. Their goal is to eliminate the traditional job search frustrations and connect talent with remote career opportunities effectively.
📋 Description
• Jobgether matches you to roles where you're most likely to succeed. • Looking for a Customer Support Specialist remotely from the Philippines and Nigeria. • You will deliver exceptional technical support to customers, including Neobanks and MFIs. • Collaborate with multiple teams, ensuring efficient service delivery. • Strong communication and analytical skills are essential for success in this role. • Provide top-tier support by resolving customer queries. • Assist in defining and maintaining performance standards for ticket handling. • Maintain up-to-date knowledge of new product features and API integrations. • Act as an escalation point for complex customer issues. • Identify and implement tools and automation to optimize resource efficiency. • Stay informed about product updates and ensure accurate communication with customers.
🎯 Requirements
• 3 to 5 years of experience in technical support or customer service within banking, fintech, or core banking software. • Strong understanding of APIs, payments integrations, and best practices in technical support. • Knowledge of accounting principles is a plus. • Experience with customer support software (ideally Zendesk) and SLA/KPI management. • Proactive approach to continuous improvement and process optimization. • Strong analytical and problem-solving skills. • Ability to manage multiple priorities in a fast-paced environment. • Excellent communication and interpersonal skills, with a customer-centric mindset. • Experience working remotely and collaborating across functions. • Proficiency in English and expertise in MS Excel.
🏖️ Benefits
• Competitive compensation. • Flexibility in working location. • Opportunity to collaborate with a global team and customers. • Work with a successful, globally applied SaaS business model. • Inclusive and diverse work environment that values growth and development.
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