Customer Service Representative

February 6

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Hireframe

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Hireframe is a staffing company that specializes in providing nearshore and offshore talent to fill mission-critical roles for businesses. They offer on-demand recruitment services, focusing on roles such as Accounting & Finance, Operations & Customer Service, HR & Recruitment, Information Technology, and Sales & Marketing. Hireframe aims to save businesses time and money by staffing remote positions with skilled professionals from locations like Mexico and the Philippines. They offer a flexible recruitment model on a pay-per-hire basis and provide full-time dedicated team members as a service. Business leaders utilize Hireframe as a strategic partner in talent acquisition to meet growth targets and operational efficiency.

51 - 200 employees

🎯 Recruitment

🤝 B2B

👥 HR Tech

📋 Description

• As a Customer Support Representative, you will be directly responsible for assisting our clients with any inquiries or issues via email. • You will work closely with the customer support team and other departments to ensure that our clients receive timely, clear, and accurate support. • You will need to be highly organized and able to communicate effectively with customers to ensure their needs are met. • Provide professional, friendly, and effective email-based support to clients in the e-commerce space. • Troubleshoot and resolve client issues promptly, ensuring high satisfaction. • Collaborate with team members to share insights and resolve issues together. • Maintain accurate knowledge base articles and contribute to improving processes. • Follow up with clients to ensure issues are fully resolved and their experience is positive. • Work with internal teams to escalate complex issues and ensure customer satisfaction. • Continuously improve knowledge of products and services to provide accurate solutions.

🎯 Requirements

• Proven experience in customer support, preferably in a SaaS, e-commerce, or tech-driven environment. • Experience in Zendesk is preferred • Exceptional written and verbal communication skills in English. • Ability to work independently and manage multiple tasks simultaneously. • Strong problem-solving skills with a focus on customer satisfaction. • Highly organized with attention to detail and the ability to manage time effectively. • Comfortable working in a remote environment and using digital communication tools.

🏖️ Benefits

• Permanent remote work flexibility • Paid Time Off • Health Maintenance Organization (HMO) coverage • Annual performance bonuses • Dedicated coaches offer an extra channel of support and skill-building • Opportunities for professional growth