CallTek
CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.
HCM Configuration and Support Specialist
February 5
CallTek
CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.
📋 Description
• Powering Seamless Transitions, One Client at a Time • Are you a tech-savvy problem solver with a passion for HRIS, payroll systems, and data integration? Do you thrive in fast-paced environments where precision and efficiency make all the difference? If so, this role is for you! • As an HCM Configuration & Support Specialist I, you'll be the driving force behind smooth client transitions to the iSolved HCM platform. You’ll collaborate with the Operations team and leadership, ensuring that every implementation is seamless, efficient, and optimized for success. This role is all about technical expertise, attention to detail, and delivering an exceptional client experience. • What You'll Do 🚀 • Be the bridge between clients and their new HRIS system—configuring workflows that meet their unique needs. • Lead deep-dive sessions to design the best payroll and time tracking implementations. • Oversee all aspects of system configuration and data integration. • Coordinate and execute API data feeds (180 and 360) between iSolved and benefit carriers/administrators. • Troubleshoot technical challenges and optimize system performance. • Maintain data integrity—ensuring accuracy, security, and compliance. • Communicate like a pro with internal teams, vendors, and clients. • Adapt and innovate as project requirements evolve. • Stay ahead of the curve with the latest iSolved tools and best practices. • What You Bring to the Table 🎯 • Technical Skills – Expertise in payroll systems, data integration, and troubleshooting. • Analytical Mindset – Sharp problem-solving abilities and keen attention to detail. • Customer-Centric Approach – A passion for delivering top-tier client experiences. • Exceptional Communication – Ability to explain complex configurations in a clear, friendly way. • Adaptability & Drive – Thrives in a fast-moving, ever-evolving environment. • Tools You’ll Use 🔧 • Microsoft Office Suite • Zoho One • iSolved HRIS Software • RingCentral • Why Join Us? 🌟 • This is your chance to work on exciting projects, grow your expertise, and make a real impact in the HR technology space. You’ll be part of a collaborative team, working with industry-leading tools and processes to support businesses in their digital transformation.
🎯 Requirements
• Bachelor’s degree in Business, IT, HR, or related field (or equivalent experience). • 3+ years of payroll implementation, system integration, or HRIS/HCM support experience. • Experience with data mapping, API/SFTP file transfers, and system configuration? Even better!
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