Customer Service and Billing Specialist

February 4

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RemoteVA

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RemoteVA is a recruitment agency dedicated to connecting skilled professionals with virtual assistant opportunities globally. The company facilitates remote work arrangements, enabling individuals to find roles in administrative tasks, social media management, customer service, and other specialized fields. RemoteVA values flexibility, efficiency, and professional support, fostering long-term relationships with its network of virtual assistants. As a trusted platform, it offers a seamless hiring process and aims to match candidates with clients that appreciate their expertise and preferred work schedule.

201 - 500 employees

🎯 Recruitment

🤝 B2B

📋 Description

Location: • Remote (Must be available to work 9am - 5pm EST) • We are a dynamic organization committed to excellence in customer service and operational efficiency. We’re looking for a dedicated Customer Service & Billing Specialist to join our team and ensure our billing processes run smoothly while providing exceptional support to our customers. • The Customer Service & Billing Specialist will be responsible for managing customer inquiries related to billing, processing transactions accurately, and maintaining detailed records using Salesforce and Excel. The ideal candidate is detail-oriented, highly organized, and passionate about delivering excellent customer service. • Key Responsibilities: • Customer Service: • Respond promptly and professionally to customer inquiries regarding billing issues. • Provide clear communication and effective solutions to resolve billing discrepancies. • Billing Management: • Process billing transactions accurately and efficiently. • Reconcile accounts and ensure timely billing cycles. • Data Management & Reporting: • Utilize Salesforce to manage customer accounts and update billing information. • Prepare and maintain detailed billing reports and spreadsheets using Excel. • Track and analyze billing data to identify trends and potential improvements. • Collaboration & Process Improvement: • Work closely with cross-functional teams to streamline billing processes. • Provide feedback and recommendations for process enhancements to improve customer satisfaction and operational efficiency.

🎯 Requirements

Qualifications: • Proven experience in customer service and billing roles. • Proficiency in Salesforce and Microsoft Excel. • Excellent verbal and written communication skills. • Strong attention to detail with the ability to manage multiple tasks simultaneously. • Ability to work independently and as part of a collaborative team. • Must be available to work the scheduled hours: 9am - 5pm EST.

🏖️ Benefits

What We Offer: • Permanent work from home set up • A supportive, growth-oriented work environment. • Opportunities for professional development and career advancement.