Customer Service Representative

January 25

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Logo of Spring Financial

Spring Financial

Credit β€’ Personal Finance β€’ Financial Freedom

201 - 500 employees

Founded 2014

πŸ’Έ Finance

πŸ’³ Fintech

πŸ‘₯ B2C

Description

β€’ Attending inbound and outbound calls, live chats, emails, and text messages (majority of the work will be inbound calls) β€’ Providing excellent customer service at each step of the way, taking time with each applicant to clearly answer their questions and provide accurate information. β€’ Directing all inbound traffic to the correct departments. β€’ Finding and implementing the correct solution for each customer. β€’ Collecting customer testimonials and handling reviews β€’ Attending to administration duties such as data entry, funding, and reports

Requirements

β€’ Passion for problem-solving β€’ You are a strong listener and customer-focused β€’ Ability to work independently but love collaborating within a team β€’ Self motivated and eager to learn new skills β€’ Familiar with Excel and Google Spreadsheets β€’ Nice to have : Salesforce CRM knowledge - but not required

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Work remotely as a Customer Support Specialist for a US-based growing business. Focus on customer satisfaction, multitasking, and flexibility in daily tasks.

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