Customer Service Representative

January 25

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Logo of Spring Financial

Spring Financial

Spring Financial is a financial services company in Canada offering a range of loan products including personal loans, mortgages, and credit-building solutions. They provide same-day personal loans up to $35,000 and offer products like the Evergreen Loan for responsible borrowing and The Foundation for credit building. Spring Financial operates primarily online, allowing customers to apply for loans in minutes without visiting a branch. With interest rates starting at 9. 99%, they ensure a hassle-free borrowing experience with flexible repayment options. Over 250,000 Canadians have received financing from Spring Financial, making it a trusted choice for financial needs.

Credit β€’ Personal Finance β€’ Financial Freedom

201 - 500 employees

Founded 2014

πŸ’Έ Finance

πŸ’³ Fintech

πŸ‘₯ B2C

πŸ“‹ Description

β€’ Attending inbound and outbound calls, live chats, emails, and text messages (majority of the work will be inbound calls) β€’ Providing excellent customer service at each step of the way, taking time with each applicant to clearly answer their questions and provide accurate information. β€’ Directing all inbound traffic to the correct departments. β€’ Finding and implementing the correct solution for each customer. β€’ Collecting customer testimonials and handling reviews β€’ Attending to administration duties such as data entry, funding, and reports

🎯 Requirements

β€’ Passion for problem-solving β€’ You are a strong listener and customer-focused β€’ Ability to work independently but love collaborating within a team β€’ Self motivated and eager to learn new skills β€’ Familiar with Excel and Google Spreadsheets β€’ Nice to have : Salesforce CRM knowledge - but not required

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January 11

Responsible for managing routing to wholesalers and retailers while ensuring timely shipment and strong client relationships.

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