Patient Scheduling and Support Specialist

3 days ago

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Description

• Work Arrangement: Fully remote, EST working hours • Job Type: Full-time • Work Schedule: 40-60 hours per week, shifting schedule • Locations: Remote, open to candidates based in the Philippines • About Pearl Talent: Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. • Role Overview: As a Remote Patient Scheduling & Support Specialist, serve as the primary contact for patients, delivering exceptional service while managing complex schedules. • Key Responsibilities: Schedule new patient appointments, engage potential patients, verify benefits, and collaborate with teams to enhance efficiency.

Requirements

• Sales Skills: 1-3+ years of experience in a sales or customer service role, with the ability to engage patients and convert inquiries into scheduled appointments. • Scheduling Expertise: Experience coordinating complex schedules across multiple providers and locations in a fast-paced environment. • Customer Service Orientation: Strong communication skills with a focus on patient satisfaction, empathy, and conflict resolution. • Detail-Oriented: Exceptional organizational skills and attention to detail when managing appointments, verifying benefits, and collaborating with team members. • Tech Savvy: Proficiency in using scheduling software, CRM systems, and other digital tools to manage patient information and appointments efficiently. • Problem-Solving Skills: Ability to think critically and navigate scheduling conflicts or insurance issues with minimal supervision. • Collaboration and Teamwork: Proven ability to work effectively with cross-functional teams, ensuring seamless coordination between sales, clinical, and administrative departments. • Remote Work Capability: Ability to work independently and manage time efficiently in a fully remote environment, with access to reliable internet and a quiet workspace.

Benefits

• Remote Work: Fully remote—work from anywhere • Work Schedule: 40-60 hours per week, EST, shifting schedule • Generous PTO: Ample paid time off to rest and recharge • Health Coverage: HMO coverage after 3 months for full-time employees • Direct Mentorship: Grow through guidance from international industry experts • Learning & Development: Ongoing access to resources for professional growth • Global Networking: Work and connect with professionals around the world • Work-Life Balance: Flexible hours that support a healthy work-life balance