Strategic Customer Service and HR Assistant

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Pearl West

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Pearl West is a company that specializes in acquiring and growing Amazon businesses. They provide a straightforward process for sellers to sell their businesses in less than 30 days, and they focus on optimizing profits post-acquisition. Pearl West employs a personalized approach to each sale, ensuring that sellers receive fair valuations and transparent communication throughout the process. Their expertise includes optimizing supply chains, improving product listings, and leveraging market strategies to exponentially grow acquired brands on Amazon.

Amazon FBA • Amazon FBA Buyer • Amazon FBA Seller

11 - 50 employees

🛍️ eCommerce

🤝 B2B

🛒 Retail

📋 Description

• Deliver high-quality customer support across email, chat, and phone channels, resolving inquiries with professionalism and empathy. • Assist in HR administrative tasks such as scheduling interviews, onboarding new hires, and maintaining employee records. • Collaborate cross-functionally with team leads to understand daily priorities and shift focus between departments as needed. • Maintain knowledge bases and SOPs , ensuring documentation is up-to-date for both CS and HR processes. • Support HR projects , including engagement surveys, internal events, and compliance reporting. • Track and escalate customer feedback to appropriate departments for resolution and continuous improvement. • Use CRM and HR software tools to log interactions, maintain records, and run basic reports. • Provide internal support to employees , such as responding to questions about policies, benefits, or payroll processes.

🎯 Requirements

• Strong written and verbal communication with a customer-first attitude • Proficiency in customer service platforms (e.g., Zendesk, Freshdesk) and HRIS systems • Exceptional multitasking and prioritization abilities • Detail-oriented with excellent documentation and recordkeeping skills • Able to handle confidential information with discretion • Experience with HR tasks such as onboarding, benefits administration, or compliance • Background in remote or hybrid work environments • Bilingual or multilingual proficiency

🏖️ Benefits

• Health benefits after one year of service • Holiday time off • Flexible PTO • Quarterly performance bonuses • Remote flexibility • Learning stipends