Strategic Channel Support Representative

5 days ago

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Watts Water Technologies

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Watts Water Technologies is a global leader in designing and manufacturing water technology solutions. The company offers a wide range of products related to plumbing and flow control, water quality and rainwater harvesting, drainage, HVAC, and hot water systems. Watts is committed to sustainability and innovation, providing intelligent solutions such as sensing technology and IoT-connected products to enhance water management and conservation. Their extensive product line includes automatic control valves, gas connection systems, boilers, hydronic heating solutions, and more. Operating with a focus on safety, regulation compliance, and customer service, Watts Water Technologies serves various industrial sectors and is recognized for its commitment to environmental sustainability.

Plumbing • HVAC • Water Quality • Gas • Conditioning

5001 - 10000 employees

Founded 1874

🔧 Hardware

⚡ Energy

📋 Description

• Serve as the primary point of contact for sales representatives • Ensure seamless communication, efficient order management, and timely responses to inquiries • Critical in facilitating solutions for product availability, order status, and expedited requests • Manage and prioritize urgent requests such as order expedites • Maintain detailed records of inquiries, actions taken, and resolutions • Develop strong working relationships with sales representatives • Escalate complex or unresolved issues to the appropriate internal teams • Continuously improve support processes by identifying common inquiries

🎯 Requirements

• High school Diploma GED Associate or Bachelor’s Degree (Preferred, Not Required) • 2+ years in a customer facing role • Sales support or account management – Understanding sales processes and customer buying journeys • Customer service in a multi-channel environment – Dealing with different sales channels (Dealer, Wholesale, Retail, etc.) • Escalation handling or liaison roles – Acting as a bridge between teams • Proven experience in customer support, sales support, or order fulfillment roles • B2B Customer Support experience (preferred) • Strong communication skills with the ability to convey information clearly and professionally • Excellent organizational skills and the ability to manage multiple requests simultaneously • Proficiency in CRM systems, order management software, and Microsoft Office tools • Ability to thrive in a fast-paced environment, demonstrating adaptability and problem-solving skills • Familiarity with supply chain and logistics processes is a plus

🏖️ Benefits

• Competitive compensation based on your skills, qualifications and experience • Comprehensive medical and dental coverage, retirement benefits • Family building benefits, including paid maternity/paternity leave • 10 paid holidays and Paid Time Off • Continued professional development opportunities and educational reimbursement • Additional perks such as fitness reimbursements and employee discount programs