Customer Service Technical Support Administrator

November 6

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Pearson VUE

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computer-based testing • electronic testing • psychometric services • test development • test delivery

1001 - 5000

Description

• Join Pearson VUE's global IT Support Team as an IT Support Technician. • Provide first-class customer service and technical support. • Support clients by telephone, chat, and remote-access tools. • Troubleshoot software installation and upgrade issues. • Document customer updates using CRM logging systems.

Requirements

• Excellent knowledge and experience in a customer focus environment • At least one year in a similar role or an IT related qualifications • Excellent written and verbal communication skills • Must be able to demonstrate a logical and analytical approach to problem solving • Effective time management • Excellent conflict management skills • Excellent customer service skills • Experience supporting Microsoft workstation operating systems • Experience supporting software applications via telephone and using remote support tools • Experience supporting local network connectivity related issues • General knowledge of networking configurations and troubleshooting • Quick learner and ability to adapt to new systems and operating environments • At least two years in a similar role or an IT related degree • Experience supporting Microsoft Server operating systems and office applications • IT qualifications such as Microsoft, Cisco or CompTia • Excellent documentation and training skills • Utilisation of helpdesk CRM tools (e.g. SalesForce)

Benefits

• Work from home with occasional office visits • A starting holiday entitlement of 25 days plus UK public holidays. • Generous pension scheme where we match and double what you contribute. • Maternity, paternity, and family care leave as well as flexible work policies. • Stock/share purchase options. • Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family and personal life. • Cycle to work program, Gym membership concessions in selected office locations, along with retail and leisure discounts.