Pearson VUE
Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.
computer-based testing • electronic testing • psychometric services • test development • test delivery
Event Moderation Coordinator
4 days ago
Pearson VUE
Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.
computer-based testing • electronic testing • psychometric services • test development • test delivery
📋 Description
• The Event Moderation team sits in the Qualification Processing Division. • Ensure all meetings run effectively, troubleshoot any platform issues, assist participants and take attendance. • Respond promptly to customer inquiries via phone calls, live chats, and emails. • Provide accurate information and address customer concerns effectively. • Ensure a positive and professional customer experience with each interaction. • Effectively analyse and resolve customer issues in a timely and efficient manner. • Troubleshoot platform issues. • Collaborate with other departments to address complex problems and ensure a seamless customer experience. • Communicate clearly and concisely with customers, colleagues, and other stakeholders. • Accurately document customer interactions and the steps taken to resolve issues in our internal systems. • Contribute to the development and improvement of work instructions for common customer queries. • Take ownership of customer issues and see them through to resolution. • Adhere to schedules, ensuring availability during assigned working hours.
🎯 Requirements
• Degree or equivalent job experience. • Proven customer service experience in a call centre or similar environment. • Excellent communication skills, both written and verbal. • Strong problem-solving abilities with attention to detail. • Empathetic and patient demeanour. • Ability to work independently and as part of a team. • Proficiency in using customer service software, CRM systems, and other relevant tools. • Good spoken and written English.
🏖️ Benefits
• Competitive Salary + Allowances • 30 Paid Time Off Days (Convert up to 10 unused credits to cash!) • HMO for You + 2 Dependents • Group Life Insurance & Retirement Benefit • Annual Incentive Plan (AIP) & Annual Salary Review (ASR) • Flexible Remote Work Setup – Work from home while staying connected!
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