IT Operations Director
October 21
Description
• Oversee help desk operations for technical support • Manage team of helpdesk technicians • Develop and implement helpdesk policies • Ensure timely resolution of IT support requests • Collaborate with IT leaders to enhance service delivery
Requirements
• Bachelor’s degree in Information Technology, Computer Science, or a related field • Strong knowledge of helpdesk operations, support tools, and best practices • Excellent leadership, communication, and interpersonal skills • Ability to manage multiple priorities and work under pressure • Experience with helpdesk software and ticketing systems • ITIL certification or other relevant certifications are a plus
Benefits
• Competitive Total Rewards Package • Medical, dental and vision plans • Retirement savings opportunities through a 401(k) • Recognition programs through our Moments of Truth Program • Free e-courses and training sessions
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