Penrod
Penrod is a leading Salesforce implementation, advisory, and managed services partner that specializes in the healthcare and life sciences sectors. They provide tailored solutions using Salesforce products such as Health Cloud, Sales Cloud, Experience Cloud, and more to help healthcare providers, medical device companies, pharmaceuticals, and insurance companies enhance their customer engagement and streamline business processes. Penrod is recognized for solving complex healthcare challenges with Salesforce, making them a trusted partner for providers, medtech, pharma, and laboratories. With a strong focus on healthcare, Penrod aims to deliver exceptional experiences through robust and custom Salesforce solutions. Their expertise is proven across the entire care ecosystem.
Sales Cloud • Sales Automation • CRM Consulting • Field Service Lightning • CPQ
Senior Managed Services Delivery Manager
March 19
Penrod
Penrod is a leading Salesforce implementation, advisory, and managed services partner that specializes in the healthcare and life sciences sectors. They provide tailored solutions using Salesforce products such as Health Cloud, Sales Cloud, Experience Cloud, and more to help healthcare providers, medical device companies, pharmaceuticals, and insurance companies enhance their customer engagement and streamline business processes. Penrod is recognized for solving complex healthcare challenges with Salesforce, making them a trusted partner for providers, medtech, pharma, and laboratories. With a strong focus on healthcare, Penrod aims to deliver exceptional experiences through robust and custom Salesforce solutions. Their expertise is proven across the entire care ecosystem.
Sales Cloud • Sales Automation • CRM Consulting • Field Service Lightning • CPQ
📋 Description
• Own the success of the managed services engagements within your portfolio. • Ensure your delivery team is providing an exceptional client experience. • Manage team financial operations, aligned with the Gross Margin targets. • Grow the managed services portfolio, resulting in a 2X growth by end of 2025. • Establish KPIs to manage Account Portfolio health and growth opportunities within 3 months. • Execute customer advocacy strategy on your account portfolio within 1 month.
🎯 Requirements
• You have experience leading Managed Services delivery teams and growing a portfolio of accounts, ideally with exposure to the Salesforce ecosystem. • You’re a skilled negotiator who can balance internal team goals with client needs. • You thrive on empowering teams, coaching individuals to exceed goals. • You’re familiar with financial operations, including managing margins, forecasting, and handling change orders. • You bring a consultative mindset, understanding the big picture for both clients and team members.
🏖️ Benefits
• Competitive base salary ranging from $140,000 - $160,000 annually. • Quarterly Variable Compensation Bonus Potential. • 100% employer-paid medical, dental, and vision premiums for eligible employees. • Unlimited PTO, Volunteer Time Off, and 10 paid company holidays. • 401k + 4% Company Match. • Monthly Technology Stipend. • Monthly Wellness Stipend. • Paid parental leave for birthing and non-birthing parents. • Dog friendly office! • Annual company get-together — PenrodPalooza!
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