Percona
Percona is an open source database software company that provides support and services to enhance database and application performance. They specialize in managing and optimizing MySQL, MongoDB, and PostgreSQL environments, offering software distributions, support services, and consulting to help clients maintain secure, scalable, and high-performing databases. With a focus on open source and vendor-neutral solutions, Percona supports enterprise-level database needs while ensuring data accessibility and availability for global brands.
MySQL Consulting • MySQL Support • MySQL open source software • MySQL Development • MySQL Performance Optimization
Service Delivery Manager - Remote
March 24
Percona
Percona is an open source database software company that provides support and services to enhance database and application performance. They specialize in managing and optimizing MySQL, MongoDB, and PostgreSQL environments, offering software distributions, support services, and consulting to help clients maintain secure, scalable, and high-performing databases. With a focus on open source and vendor-neutral solutions, Percona supports enterprise-level database needs while ensuring data accessibility and availability for global brands.
MySQL Consulting • MySQL Support • MySQL open source software • MySQL Development • MySQL Performance Optimization
📋 Description
• Responsible for service delivery to clients • Build strong customer relationships • Coordinate onboarding of new clients • Ensure understanding of Managed Services agreements • Report system health updates to customers • Coordinate project work and fulfill deliverables • Act as escalation point for issues • Deliver regular status reports to customers • Identify sales opportunities and give feedback • Advocate for product feature improvements based on customer feedback
🎯 Requirements
• Recent experience in a customer-facing role • Ability to work well with people and communicate effectively • Fluency in written and spoken English • Good problem-solving skills • Self-starter with minimal direction • Strong work ethic and entrepreneurial approach • Accept feedback and improve continuously • Communicate clearly and professionally under pressure
🏖️ Benefits
• Flexible work hours • Various paid time off programs • All equipment for remote office • Funds for career development (external training, certifications, conferences) • Ongoing connectivity allowances • Opportunity to participate in equity incentive plan • Support for healthy work/life balance • The Percona Adventure Team • Work-from-Anywhere • FlowDays • FryDays • Overall flexibility • PAVE volunteering program • Women Transforming Technology
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